Returns / Repair Requirements​

• If you would like to return or exchange an item, please contact us to make arrangements.

• When returning items, please first check with us which address it should be sent to. 

• If you require a refund, all returned items must be received by us in original packaging and in a re-saleable condition. Goods not returned in re-saleable condition will be subject to an administrative fee. 

• Refunds will only be processed once the good are received and examined by us.

• The Returns Policy and Procedures are subject to our full Terms and Conditions of sale. Please see these for further information.

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Repairs​

• If you would like to return an item for repair, please contact us to make arrangements.

• When returning items, please first check with us which address it should be sent to. 

• Items sent for repair must be sent in secure and protective packaging. Inclusive Solutions will not be liable for any damage to items that are not adequately packaged and damaged in transit. Proof of postage should be obtained. We cannot replace items that do not reach us.

• Please ensure that you enclose:

  • Your RMA number

  • Your name and address

  • Details of why you are returning the item (i.e. fault description)

  • All associated packaging and accessories (e.g. discs, cables, manuals, memory cards etc.) if requested.

• Please remove batteries from all returned items to avoid damage in transit

• Inclusive Solutions cannot be held liable for any loss of data stored on any product returned for testing/repair. It is the customer’s responsibility to ensure that all data is backed up where possible before returning the product.

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Carriage Charges

Inclusive Solutions will pay for carriage charges for products that are defective on arrival (provided we are notified in writing within 14 days of delivery and have acknowledged your message), items missing from an order, or items sent in error. In all other cases goods are to be returned at the customer’s expense. Items can be returned provided you have contacted us beforehand to obtain an RMA number. Please provide proof of purchase (i.e. tax invoice).

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